Three-Part Webinar Series on Customer Survey Development

OSEP to Host National Summit on Attract, Prepare, Retain on October 27-29, 2020

The 2020 OSEP Summit is an opportunity to bring together various stakeholders to explore potential strategies and innovative approaches to address this critical need. The virtual event will be held over three days and participants may register for each event individually or attend all three.  Additional information and registration can be found on the 2020 OSEP Summit Webpage.

A Three Part Webinar Series on Surveys

These webinars discuss important aspects related to planning, designing and conducting customer surveys as part of an evaluation. The first webinar outlines the varied purposes of customer surveys, walks participants through the process of planning a high-quality customer survey, identifies some of the common problems related to planning customer surveys, and highlight the benefits of a well-designed customer survey.  The second webinar walks participants through key aspects of survey design, identifies some of the common problems associated with designing customer surveys, and discusses how to carry out pilot testing to improve the quality of the survey. The third webinar, outlines the different modes of survey data collection, walks participants through the process of collecting high-quality survey data and ensuring data security, identifies some of the common problems associated with conducting customer surveys, and offers suggestions for improving response rates and managing the data that have been collected.  It also provides a brief overview of analysis and use of survey data. The webinars are accompanied by a checklist for conducting customer surveys, sample item formats for customer surveys, and a resource list for anyone looking for more information on the topic.

Webinars in the Series

July 22, 2015 | 60 Minutes

Presenters

Elaine Carlson, Westat | Anne D'Agostino, Compass Evaluation and Research

August 25, 2015 | 60 Minutes

Presenters

Elaine Carlson, Westat | Anne D'Agostino, Compass Evaluation and Research

September 22, 2015 | 60 Minutes

Presenters

Elaine Carlson, Westat | Anne D'Agostino, Compass Evaluation and Research